A Supply Chain Wired for Success – Wiremold Customer Case Study

Scalable Capacity Powers Growth, Expansion and Excellence for Leading Manufacturer

Supply chains, like computers, require surge protectors. In the same way that computer owners need to be prepared for a mega-spike in electricity, shippers and fleets need to be prepared for volume spikes that could shock their network.

A surge in volume is a good thing as long as you can handle it. But not having the capacity to fulfill new and existing orders reliably will cost you both in opportunities and in customers.

Surge Protection

TA Dedicated’s service for Wiremold, a top provider of advanced wiring solutions, demonstrates how dedicated contract carriage (DCC) provides surge protection by supporting Wiremold’s rapid expansion and volume spikes.

As an American subsidiary of a global category leader, Legrand, Wiremold’s product line and customer base requires steady, reliable service but with the flexibility to expand and contract in line with volumes. To meet Wiremold’s surge in business in a single year, TA Dedicated increased:

• miles hauled to over 1.1 million
• number of stops to nearly 5,000

TA Dedicated’s access to a wide pool of assets and company drivers enabled Wiremold to scale to meet their rapid growth.

Best of All Possible Solutions

The advantage of having a dedicated fleet provider was that Wiremold could scale an established relationship with available resources. They didn’t have to purchase or lease trucks, hire drivers, put lanes out to bid, or onboard new carriers.

TA Dedicated provided trucks from a standing fleet with an average age of 2-1/2 years. We also provided additional drivers from our own fleet who we could easily train to Wiremold’s standards based on our longstanding experience working with Wiremold and their customers. Importantly, Wiremold was able to scale with someone they knew and trusted. That enabled their sales force to close deals without any doubt they would be filled.

Critical KPIs

Reliability and service-mindedness are integral to the Wiremold mission. Their customer base of builders and suppliers depends on timely, damage-free deliveries. Damage is a persistent risk because products are often non-standard sizes. Without proper care, they can be crushed or torn. Throughout their relationship with TA Dedicated, Wiremold has maintained their high service standards as they’ve scaled capacity to meet their needs.

TA Dedicated has met stringent KPIs to support Wiremold’s customer experience goals. A study of quarterly performance revealed:

• TA Dedicated’s West Coast operations for Wiremold achieved 100% on-time performance for 32,043 miles hauled and 103 stops made.
• TA Dedicated’s East Coast operations for Wiremold achieved 100% on-time performance for 72,731 miles hauled and 890 stops made.

Through consistent drivers and expert planning, Wiremold has met volume surges and product line expansions without shocking their network. Damages which were common from their prior use of LTL were all but eliminated through DCC. Wiremold’s West Coast operations have reported zero claims for almost two years running.

Wired for Success

Surge protection is only one part of TA Dedicated’s phenomenal success achieved for Wiremold. Download the full case study, A Supply Chain Wired For Success.

To learn more about TA Dedicated’s dedicated fleet services for customers like Wiremold, and how we can help you meet your growth goals and KPIs, contact us at 651-686-2500.